GitHub Copilot (GH‑300) exam. Due to Pearson VUE technical issues, I could not log in or start the exam at all.

Question

I paid for the GitHub Copilot (GH‑300) exam. Due to Pearson VUE technical issues, I could not log in or start the exam at all. The issue was not from my side. I request a free reschedule or voucher reinstatement.

Answer 1

Contact Pearson Vue support https://home.pearsonvue.com/microsoft/contact for issues when taking an exam

Answer 2

For technical issues with Pearson VUE that prevented starting the GH‑300 exam, resolution (free reschedule or voucher reinstatement/refund) must be handled directly through official support channels.

Follow these steps:

1. Collect evidence
   • Note the exam name (GH‑300), date/time of the appointment, and any Pearson VUE case IDs or error messages.
   • Keep any confirmation emails from Pearson VUE and payment receipts.
2. Contact Pearson VUE support
   • Explain that the GitHub Copilot (GH‑300) exam could not be launched due to Pearson VUE technical issues and that the exam never started.
   • Request that the appointment be cancelled as a technical failure and ask for either:
     • a free reschedule of the same exam, or
     • reinstatement of the voucher/payment according to their policies.
   • Use the Pearson VUE contact options listed under Microsoft on their site. If the account is blocked or there were payment problems, Pearson VUE must clear that first.
3. If Pearson VUE confirms the exam was cancelled or delivered unsuccessfully but the entitlement is not restored
   • Open a case with Microsoft Credentials support and provide:
     • Pearson VUE confirmation (email or case number) that the exam could not be started or was cancelled due to technical issues.
     • The GH‑300 exam details and the Microsoft account used to schedule it.
   • Request that the exam entitlement (voucher or scheduling eligibility) be reinstated so a new appointment can be booked.
4. Reschedule the exam once entitlement is restored
   • After Pearson VUE or Microsoft support confirms that the voucher/payment has been reinstated, go to the GH‑300 exam page and use the Schedule through Pearson VUE flow to book a new appointment.

If the issue happens again during check‑in or launch of an online exam, use Pearson OnVUE Support live chat during the 30‑minute wait window so the incident is logged as a technical failure.

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References:

• An Important Update on Microsoft Training and Certification
• Register and schedule an exam
• About online exams with Pearson VUE
• Exam schedule error - Microsoft Q&A
• Study guide for Exam GH-300: GitHub Copilot
• Microsoft Ignite Challenge Sweepstakes Frequently Asked Questions
• How to redeem your Microsoft Ignite Challenge Sweepstakes prize
• AB-730 results - Microsoft Q&A
• Where to download my Microsoft certificate - Microsoft Q&A
• Missing certification while exam passed - Microsoft Q&A