test the touch panel for rally cam

Question

The issue is visible on the touch panel display during the Teams call. The selectable manual button for the logical camera  is not visible, but instead with a Teams loading ring state above the device name field. (Logi Rally Camera)

Answer 1

Hello @MaximilianTsujino-7111

To better assist you, may I please confirm the following:

• Is this the first time you have set up this camera and joined a meeting, or has it worked normally before?
• To help us address the issue accurately, could you please provide an image showing the issue you are experiencing?

If the spinner persists for an extended period or the manual camera controls do not reappear, please try the following initial troubleshooting steps:

1/ Leave and rejoin the Teams meeting

2/ Check Teams camera settings

Ensure the correct camera is selected

3/ Restart the Teams Rooms system

4/ Update firmware

• Rally Camera
• Touch controller
• Teams Rooms app

Besides, you can also reach out to Logitech, as they can provide additional advice about this device.

If you still need my assistance, please come back with screenshots or any additional details so I can review it again and see if there’s anything more I can help you with.  

Have a nice day!  

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Answer 2

On a Teams touch panel where the Rally camera selector shows a perpetual loading ring instead of the manual camera button, the problem is typically with device access to the camera rather than the camera hardware itself.

Use these checks and tests:

1. Verify the camera works in Windows
   • On the Teams Rooms PC, close Teams and open the Windows Camera app.
   • Confirm the Logitech Rally camera shows video correctly.
   • If the camera is not working in Windows, follow standard camera troubleshooting (drivers, privacy, hardware) before testing again in Teams.
2. Check that no other app is using the camera
   • Close any apps that might be using the Rally camera (for example, Skype or other conferencing tools) as recommended for Teams camera issues:
     • Close all other apps that might be using the camera.
     • If using an external camera, unplug it and plug it back in.
     • Restart the device.
3. Confirm Teams has camera permission
   • On the Teams Rooms PC (Windows):
     • Open Settings > Privacy & security > Camera.
     • Turn on Let apps access your camera.
     • Ensure Microsoft Teams is allowed to use the camera.
     • Restart the device.
4. Update OS, Teams Rooms app, and drivers
   • Make sure the Teams device has the latest Windows updates and Teams app version installed.
   • Ensure the Logitech Rally camera firmware and drivers are current.
5. Test camera selection in a call
   • Start a test or regular Teams call from the room.
   • On the touch panel, open device settings and check whether the Rally camera now appears as a selectable logical camera instead of the loading ring.

If the Rally camera works in Windows but the touch panel still shows only a loading ring for the camera selector, collect logs and contact Microsoft support or the device vendor, as this indicates a Teams Rooms device integration issue rather than a basic camera problem.

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References:

• My camera isn't working in Microsoft Teams
• Teams devices for Education
• Get started with panels in Microsoft Teams
• Camera fails in Teams - Microsoft Q&A
• New Teams crashes whenever I turn on a webcam in a meeting - Microsoft Q&A
• my camera is not listed under device manager camera is not listed and it's not under imaging devices - Microsoft Q&A
• my camera does not function in windows - Microsoft Q&A