I want to separate my 2 accts

Question

I have 2 accounts. I want this account to be separate from my personal account. I paid for a business Microsoft 365 and it went to my personal account. How do I separate them

I would really like to talk to someone

Answer 1

Hello, good day and thanks for your question. To add to the above and to separate the business and personal subscription, as you have an existing subscription you will need to cancel it first and then you can go to https://account.microsoft.com/services/microsoft365/billing and try it from there or try to turn off the recurring billing at https://go.microsoft.com/fwlink/?linkid=2277073 and you can also follow the guided steps indicated from the link below.

https://support.microsoft.com/en-us/account-billing/turn-recurring-billing-on-or-off-for-a-microsoft-subscription-66f40aee-2317-f74b-40f9-2be7e92f0167

https://support.microsoft.com/en-us/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b

You can also request a call back by going to https://go.microsoft.com/fwlink/?linkid=2168171 in case you are having trouble with the cancellation process.

Answer 2

Business and personal Microsoft 365 accounts cannot be merged, but they can be kept completely separate and each used with its own subscription.

To separate them in practice:

1. Keep one subscription per account
   • Sign in to https://account.live.com with the personal account and check Subscriptions.
   • If the business Microsoft 365 subscription is showing under the personal account and should not be used there, cancel or let that subscription expire on the personal account, then purchase/assign the correct business subscription under the business account instead. Canceling a subscription does not delete the account; the email address remains usable.
2. Use different sign-in identities
   • Ensure the business account uses the work email (work or school account) and the personal account uses a personal email (Outlook.com, Gmail, etc.).
   • Do not add one Microsoft account as an alias of the other; Microsoft personal accounts cannot be merged or combined, and purchases/subscriptions cannot be transferred between accounts.
3. Use both accounts side by side
   • Both accounts can be added to Outlook and used in parallel. Each keeps its own email, OneDrive storage, and subscriptions separate.
   • For files, copy or move content manually between OneDrive for work/school and OneDrive personal if needed; storage remains separate.
4. If paying for two subscriptions unintentionally
   • Decide which account should keep the active Microsoft 365 subscription.
   • On the other account, go to the Subscriptions page and cancel that subscription so it does not renew, while still keeping the account itself.
5. When both a business and a personal plan are needed
   • It is supported to have a Microsoft 365 business plan for work and a personal/family plan for private use. This is often recommended to keep business data and personal files clearly separated.
6. To talk to someone at Microsoft
   • For account and subscription issues, use the Microsoft Customer Service options. For personal accounts, start from the “Get Help” flow; for business accounts, phone support is available via the customer service phone numbers page. From there, choose the Microsoft 365/Office category and “Manage my subscription,” then select chat or request a call back.

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References:

• Combining Microsoft accounts
• I am paying for two subscriptions - Microsoft Q&A
• What's the difference between Microsoft 365 plans for home or business
• I need a phone number for Microsoft support - Microsoft Q&A
• Which account do you want to use?