I need to change email id

Question

as i used company id i cannot login from personal laptop for exam how to change this

Answer 1

Can you add a personal account to your Learn profile?

Contact Microsoft Credentials support https://aka.ms/credentialssupport and create a ticket https://learn.microsoft.com/credentials/support/help#how-to-submit-a-support-request

Answer 2

For exam access from a personal laptop, the email ID change depends on whether the account is a work/school (organization) account or a personal Microsoft account.

1. If this is a work or school (company) account

• The email address and sign-in settings are controlled by the organization’s Microsoft 365 administrator.
• To change the email address (user ID) or add another sign-in option, contact the organization’s IT/admin or help desk and request:
  • A change of the sign-in email (User Principal Name), or
  • Creation of a separate exam/learning account that can be used from a personal device.
• If not sure who the admin is, follow the guidance in “Find the administrator for your work or school account” and contact the internal help desk, HR, or the person who gave the account details.

2. If there are two accounts with the same email If a personal Microsoft account and a work/school account share the same email address and a “Which account do you want to use?” prompt appears, this can interfere with sign-in:

• Rename the personal Microsoft account so it uses a different primary alias (email address). This avoids conflicts with the work/school account used for exams.
• Go to the Manage how you sign in section of the Microsoft account and set a different email as Make primary.

3. If the exam provider requires a specific email If the exam system is tied to a specific email (for example, an MCT or certification portal), and login issues occur because of aliases or primary email changes, adjust the primary alias on the Microsoft account so it matches what the exam portal expects, then wait for the change to propagate and try again.

If none of these options are available (for example, only one admin account and no access), contact Microsoft support or the exam provider’s support from an alternate account and request assistance with updating the sign-in email or account mapping.

---

References:

• Find the administrator for your work or school account
• Which account do you want to use?
• Change your organization connection to a different Microsoft Entra ID
• What is my user ID and why do I need it for Office 365 for business?