Canvas PowerApp Map services

Question

Map services for Canvas PowerApps not working getting error

"Cannot connect to mapping service. Check your internet connection or visit Azure Status for more information."

[Moderator note: personal info removed] 

Below settings has been enabled in Power platform admin centre

• Map and address services (Full enabled)

Answer 1

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data. 

Hi Jayashankar, Supreeth(Global-V)

Thank you for reaching out to the Microsoft Q&A Forum and sharing your issue.

Since this forum does not currently have a dedicated Power Platform tag, you can find more targeted support by posting on the Microsoft Power Platform Community Forum Thread. It's a great space full of helpful and knowledgeable people, who are more than willing to walk you through the steps and share their expertise. You'll likely receive clearer guidance and the support you need to make it work.

I really appreciate your patience and understanding. While we can’t resolve this directly in this forum, pointing you to the right community ensures you’ll connect with people who can provide the practical support you need.  

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Answer 2

The map control in a canvas app depends on two things beyond the control itself:

1. Environment feature flag for Map and address services.
2. Network access from the client to the required Power Platform and geospatial endpoints.

From the description, Map and address services (Full) is already enabled in the environment. The next step is to verify that network connectivity to the required domains is not blocked by firewalls, proxies, or other security devices.

Power Platform requires that the following consolidated Microsoft domains are reachable over TCP/UDP 443:

• *.cloud.microsoft
• *.static.microsoft
• *.usercontent.microsoft

If these are blocked, the geospatial controls cannot reach the mapping provider and will show connection errors even though the feature is enabled.

Actionable steps:

1. Ask the network/security administrator to ensure that the three domains above are added to the organization’s allowlist and that HTTPS traffic to them is permitted.
2. Also ensure that the general Power Apps service URLs for the relevant cloud (public or government) are allowed, as listed under URLs for Power Platform services.
3. After updating the allowlist, close and reopen the canvas app (or clear browser cache and reload) and test the map again.

If the environment is a US Government environment, note that geospatial controls are not available there, and the map will not work even if network access is open.

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References:

• Power Platform URLs and IP address ranges
• Add geospatial controls to your canvas apps