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For some reason I am unable to receive emails from Marks and Spencer and my local church.
I have added them to my safe senders list but I am still not receiving them.
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Hi I'm Brian and I'll try to help.
Have you spoken with those senders and asked if they receive a non-delivery report? If they do, the reason why you did not receive the messages will be contained in the report.
If they did not, contact Microsoft directly using the Help feature in Outlook online. An illustration of how is below.
