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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 51%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
my computer was locked up according to them by a trojan. I was to call them to get it unlocked. Their number is 1-877-508-4337
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 18%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVM%3C/text%3E%3C/svg%3E)
Do you still require help?
I’m sorry to see that you’ve marked my reply as not helpful. Please note we’re not Microsoft but fellow Windows users like yourself & as we cannot see the problem/s first-hand we can only make suggestions for you to try which may or may not work.
I was away from my computer for a day after the problem occurred. When I logged in the problem had disappeared. I do no know why. I really appreciate Virginia providing me possible solutions to my problem.. I am sure had the problem continued she would have provided a way to solve the problem
The browser may have refreshed itself &/or the popup closed itself - perhaps an update refreshed explorer or an update installed I know my laptop had an update yesterday.
If the problem returns after a few restarts then let me know.
when you provided me options to correct the scam, I was very appreciative and would have followed them if the problem didn't disappear on it's own. When I provided you a response, I first selected "didn't help" because your help was not needed at that time. When I finished this response, I realized the "other" option was a better selection. I chose it but didn't check to see if it was there. Please note, the verbal response I provided was a very positive one based on the events that occurred. I never had any intention of demeaning your help. I welcomed it then and in the future.
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If you still require help then please continue the thread.
Thank you & have a great day/evening.
Hello, I’m Virginia a fellow Windows user.
Can you post a screenshot of the message - omitting any personal information?
I suspect it’s just an onscreen/scam popup intended to scare the user into calling the number. If so then try Ctrl + Alt + Del & check to see if the popup can be closed from the task manager.
If not try restarting your PC to see if the popup closes.
Check your browser to see if you’ve enabled notifications for any unknown websites.
If this message is via Edge or another browser then you should backup your favourites then close Edge/browser, either by clicking on the X, by ctrl, alt del & then open task manager & find Edge/other browser entry & click on this & choose end task.
Then open Edge/other browser & it will offer to start afresh, you can then clean the browser’s cache, cookies & history.
If this isn’t enough you can reset Edge by Right-click on the Start button in the lower-left corner and select “Apps and Features “.
Scroll through the list until you find “Microsoft Edge”, click it, and then click on the “Advanced options” link.
Next, click on the “Reset” button.
For other browsers then they also may have a reset feature, if not then you can uninstall & reinstall the browser.
