Regatdinf Exam refund

Question

Hello

Today I schedule the exam pl 900 but my laptop is not working properly and the exam is not rescheduled for further dates is it possible to get refund my amount back to me .I will schedule once I solve my laptop issue because my laptop not supporting the pearson Vue right now I will resolved that issue and then schedule my exam again .it is kind request to you refund my exam account and let me know is this possible?

Answer 1

A refund is generally not provided for missed or unused Microsoft certification exams. The standard policy is that exam fees are forfeited if the appointment is not taken and was not cancelled or rescheduled at least 24 hours before the scheduled time.

To avoid losing the fee in similar situations, the exam must be cancelled or rescheduled at least 24 hours before the appointment via the Learn profile. If a company-purchased voucher was used and the exam is not taken or not cancelled in time, the voucher is also forfeited.

For any exception requests or to explain the device issue, contact the exam delivery provider (Pearson VUE) or Microsoft Certification Support directly, as only they can review the specific case and confirm whether any accommodation or rescheduling is possible.

Steps to manage future appointments:

1. Log in to the Learn profile.
2. Go to Profile → Credentials → Certifications.
3. Find the exam appointment and select “Cancel” or “Reschedule” (this redirects to the exam provider’s site to complete the change).

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References:

• Reschedule and cancellation policies
• Exam frequently asked questions
• Register and schedule an exam
• Frequently asked questions (FAQs) about online proctored exams