cancel subscription

Question

I have a double subscrition and I am paying for both; i need to cancel one, because I am paying for the same service twice

Answer 1

Hi, I'm John! I will help you with this.

First, we need to confirm where the two subscriptions are coming from.

1. Please go to https://account.microsoft.com/services and check what subscriptions are listed there.
2. Do you see two active subscriptions for the same service? Are they under the same Microsoft account, or possibly two different accounts? Do both show a next billing date?

If you find the duplicate there, you can cancel one by clicking Manage > Cancel subscription.

If you don’t see both, the second charge might be from a different Microsoft account or billed through a third party (like Apple, Google, or your bank).

Can you share what the subscription names show and where you are seeing the charges (bank, email, or Microsoft account)?

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Click "Add comment" to let me know.

Regards,

John J.D.

Answer 2

To stop paying twice, cancel one of the overlapping Microsoft 365 subscriptions. Use the account that owns the subscription to do this.

1. Go to the Services & subscriptions page: https://account.microsoft.com/services.
2. Sign in with the Microsoft account that is paying for the subscription you want to cancel. Make sure the correct account is used (for example, if there are different email addresses, sign in with each one to see which subscription is on which account).
3. Under Services & subscriptions, find the Microsoft 365 subscription you want to stop paying for.
4. Select Manage next to that subscription.
   • If instead of Manage it shows Turn on recurring billing, that subscription is already set to end on the date shown and will not charge again.
5. On the next page, select Cancel or Cancel subscription (it might say Upgrade or Cancel depending on the subscription).
6. Follow the on-screen steps to confirm cancellation. The subscription will usually stay active until the end of the current billing period, but will not renew.

If the duplicate subscription was purchased through a third party (for example, Google Play, Apple App Store, or a retailer like Amazon or Best Buy), cancellation and any refund must be handled through that provider’s support, not through the Microsoft account portal.

If there is difficulty canceling (no cancel option, billing issues, or uncertainty which account is being charged), use Microsoft’s guided support or billing support from the relevant article to get direct assistance.

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References:

• Cancel a Microsoft 365 subscription
• Unable to cancel your Microsoft subscription
• Cancel your Microsoft subscription
• How to get a refund on a Microsoft subscription
• I am paying for two subscriptions - Microsoft Q&A
• i have been charged twice - Microsoft Q&A
• How to unsubscribe microsoft 365 account? - Microsoft Q&A
• How to connect with Help and Support - Microsoft Q&A
• Request refund - Microsoft Q&A