Microsoft Teams Meeting Add-in for Microsoft Office doesn't work

Question

Microsoft Teams Meeting Add-in for Microsoft Office doesn't work

Spoorthy Manjunatha 0

Teams Meeting Add-in sits in the inactive application add-ins.

If I go into Manage COM Add-ins and select that, click ok, it still is inactive.

This is a 365-enterprise image on a laptop.

I am unable to uninstall and reinstall teams from settings> apps> installed applications or control panel> programs and features/uninstall programs.

How do I proceed with this.
Outlook Classic is used.

Microsoft Teams version - 26043.2016.4478.2773

How do I uninstall teams and reinstall it and can fix the add-in issue while I am at it.

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Answer 1

Anonymous

Hi Spoorthy Manjunatha

The recommended troubleshooting steps for this scenario have already been outlined in the AI‑generated response above.

Please follow those steps and check whether the Teams Meeting Add‑in remains active in Classic Outlook after completing them.

If the issue persists after all steps are applied, it will likely require review by your organization’s IT administrator, as enterprise policies or deployment settings may be preventing the add‑in from loading correctly.

Please let me know how you get on, as your feedback is valuable to the community.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Spoorthy Manjunatha 0 Reputation points

2026-03-27T01:04:13.55+00:00

Hi Flora
I have tried those steps and the add-in sits as inactive. I have no way to uninstall teams. The path in the AI generated response doesnt exist as teams is installed as part of the organisation image.
I can see Teams, teams add-in under installed applications in settings but I cant see the same on the user's laptop which is having issues.
Anonymous

2026-03-27T02:36:51.2033333+00:00

Hi Spoorthy Manjunatha

Based on the information you provided, your issue may be related to an active Service Health Incident (EX1254044). A fix is scheduled for deployment in an upcoming version.

Note: Access to Service Health details is limited to Microsoft 365 Global Administrators. Please contact your IT admin if you don’t have access.

Additionally, Microsoft has documented a known issue where Classic Outlook crashes and opens in Safe Mode. If your Outlook crashed and defaulted to Safe Mode, it would automatically disable COM Add-ins (including Teams), causing them to appear in the "Inactive" list. For more details, please refer to this article: Classic Outlook crashes and opens in Safe Mode starting March 12 2026

Please contact your organization’s IT administrator and ask them to submit a support request through the Microsoft 365 Admin Center. You can refer them to the following resource: Get support - Microsoft 365 admin. When opening the case, it may be helpful to disable the AI Support Assistant to ensure the request is reviewed directly by a support engineer.

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Microsoft Teams Meeting Add-in for Microsoft Office doesn't work

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