Authenticator

Question

Authenticator is not appearing on my phone to enter the code.

When I tried to scroll down it doesn't show

Answer 1

Try the following steps to get the Authenticator prompt or code to appear:

1. Open the Microsoft Authenticator app manually and make sure it is unlocked (no app lock screen or PIN blocking it). If the app is locked, the code or prompt entry box might not appear.
2. Check that notifications are enabled for Microsoft Authenticator on the phone:
   • In the app, go to Settings > Notification Settings and ensure Show notifications is turned on.
   • Also verify in the phone’s system settings that notifications for Authenticator are allowed and not set to silent.
3. Confirm the phone has a working internet connection (Wi‑Fi or mobile data). If needed, switch between Wi‑Fi and mobile data to see if the prompt appears.
4. Make sure the Microsoft Authenticator app is up to date. Install the latest version from the app store if needed.
5. Verify the phone’s date and time are correct and set to update automatically.
6. If a text/SMS code was offered as an alternative, check text messages in case the code arrived silently and use that to complete sign‑in.

If none of these steps help and sign‑in still cannot be completed, contact the organization’s IT admin or support so they can reset MFA or help complete the login.

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References:

• Troubleshoot problems with Microsoft Authenticator
• Authentication did not complete
• Authenticator Did Not Complete Login