Github online test computure issue

Question

I take the GitHub foundation certificate exam on 28th March. I researved the exam with my organisation accont. However, the organisation laptop cannot download the app for the exam (onVue). Also, my personal laptop is not allowed to login my organisation account due to security.

Is it possible to move my exam appointment into my personal account (******@gmail.com)?

Moderator note: Moved from Microsoft System Center | System Center Service Manager

Answer 1

Due to this computational issue, I would like to reschedule the exam. If it is already within 24h, do I have to pay the cancellation fee, if so how much?

Answer 2

The exam appointment itself cannot be moved from one Microsoft account to another. The reservation made with the organization account must be used as-is, but the device used for OnVUE does not have to belong to the organization.

To proceed safely:

1. Use a personal computer that meets OnVUE requirements.
2. Sign in to Microsoft Learn and Pearson VUE with the same organization account that was used to schedule the exam.
3. Run the required system test and install the OnVUE secure browser on the personal computer. If security software blocks it, adjust local antivirus/firewall settings as described in the online exam guidance.
4. On exam day, start the exam from the Learn profile associated with the organization account (Profile → Certifications → the appointment → Go to the exam), then follow Pearson VUE’s instructions to launch OnVUE.

If organizational policies prevent using the organization account on a personal device, or if the current booking cannot be used, contact support to change or cancel the appointment and rebook it under the desired account:

• For GitHub certification issues (including account/profile problems), use GitHub Zendesk support as listed in Credentials support.
• For exam appointment and scheduling issues, contact Pearson VUE Support.

These teams can confirm options such as canceling the existing booking and scheduling a new one under a different account, if permitted by policy and timing.

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References:

• About online exams with Pearson VUE
• Online proctored exams
• Credentials support
• Register and schedule an exam
• GitHub Foundations