How to receive a phone call from microsoft

Question

I am secretary of a sporting club and cannot access Outlook as I cannot sign in. How do I contact Microsoft support to be able to receive a phone call? I am finding it impossible to reach a stage where I can do this.

Answer 1

Dear @norma mclennan,

As a moderator, I do not have the tools to investigate your specific account directly because this is a user-to-user support forum. Our role is limited to providing technical support on reported issues, requests, or ideas. However, I will try my best to clarify as clearly as possible. To ensure I understand your request correctly and to support you as effectively as possible:

• Could you please confirm whether you are using a business (<yourusername>@<yourcompanyname>.com) or personal account (<yourusername>@hotmail.com, <yourusername>@outlook.com)?
• Could you share a screenshot of your issue?
• Is this issue happens only in the Outlook app, or if you are also experiencing it when using Outlook on the web?

The information you provide will enable me to assist you promptly and efficiently