Tenant blocked, unsure how to get past this message

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Tenant blocked, unsure how to get past this message

Kevin Henry 20

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Need help getting past this screen.

Shubham Sharma 12,765 Reputation points Microsoft External Staff Moderator

2026-03-27T01:31:37.0366667+00:00

Kevin Henry

Thank you for reaching out to Microsoft Q&A.

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the requested details for further assistance via private message:-
Kevin Henry 20 Reputation points

2026-03-27T01:36:30.0233333+00:00

It has been way more then 20 days, but I can't find how to just start over. Can you help me with that?

1 answer

Your answer

Shubham Sharma 12,765 Reputation points Microsoft External Staff Moderator

2026-03-27T01:31:37.0366667+00:00

Kevin Henry

Thank you for reaching out to Microsoft Q&A.

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the requested details for further assistance via private message:-
Kevin Henry 20 Reputation points

2026-03-27T01:36:30.0233333+00:00

It has been way more then 20 days, but I can't find how to just start over. Can you help me with that?

Answer 1

Shubham Sharma 12,765 Microsoft External Staff Moderator

Kevin Henry

I have contacted the engineering team, and they have reactivated your tenant from the backend and removed the block. You should now be able to access the Azure Portal without any issues. Please try logging in and let me know if you experience any problems.

I hope this information is helpful. Please feel free to reach out if you have any further questions.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". Thanks

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Tenant blocked, unsure how to get past this message

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