Requesting Tenant Reactivation for Student Account - Error AADSTS5000225

Question

Requesting Tenant Reactivation for Student Account - Error AADSTS5000225

wassim 0

Hello, . I received my "Welcome to Azure for Students" email on February 28, 2026. However, when I try to sign in, I receive Error Code: AADSTS5000225 (Tenant blocked due to inactivity).

I have never been able to access my $100 credit because the tenant was blocked immediately. I am within the 20-day grace period since the error first appeared. Can a support engineer please reach out via Private Message to help me reactivate this tenant so I can use my student benefits for my university projects?

Details from Error Screen:

Trace ID:

VEMULA SRISAI 11,330 Reputation points Microsoft External Staff Moderator

2026-03-27T03:35:26.76+00:00

Hello wassim,

The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.

To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.

We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored.

Once we have the requested details, we can proceed with your account reactivation

1 answer

Your answer

VEMULA SRISAI 11,330 Reputation points Microsoft External Staff Moderator

2026-03-27T03:35:26.76+00:00

Hello wassim,

The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.

To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.

We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored.

Once we have the requested details, we can proceed with your account reactivation

Answer 1

The error AADSTS5000225 indicates that the Azure AD tenant for the student subscription is blocked due to inactivity. Tenants in this state can only be reactivated within 20 days; after 20 days they are permanently deleted and cannot be recovered.

For a tenant that is still within the 20‑day window, the documented path is:

Have the tenant administrator contact Microsoft support to request reactivation of the tenant. For inactive tenants, administrators must contact Microsoft using the global support phone numbers listed in the documentation.
Do not submit multiple assistance requests for the same issue while the case is in progress.

If the subscription itself is disabled because the Azure for Students credit or trial state requires an upgrade, reactivation or continued use may also require working with Azure support to upgrade to a pay‑as‑you‑go subscription, as described for Azure for Students subscriptions.

If portal access is blocked, support can be reached via the documented support channels (phone or support request) to work with a support engineer on tenant reactivation and any subscription issues.

References:

Share via

Requesting Tenant Reactivation for Student Account - Error AADSTS5000225

1 answer

Your answer