I am being charged twice for Microsoft 365 Subscription

Question

I am being charged twice for Microsoft 365 Subscription

Usually billed on the 23/09 for $179.00NZD

and have just noticed another payment of the same amount $179.00NZD debited on 18/03 but no record on the microsoft account.

Why am I being charged twice?

Answer 1

Hello,

This is a public forum, so for your privacy and security, we can’t help with billing issues here. Also, no one in this forum has access to your account or payment information.

To get help, open the "Get Help" app on your computer (just search for it in the Start menu). or go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.

Answer 2

Not resolved yet