paid for storage and did not receive it

Question

Paid for extra storage and I'm not receiving it and my email is being blocked I can't send or receive emailsPaid for extra storage and I'm not receiving it and my email is being blocked I can't send or receive emails

Answer 1

Hi,

Can you confirm if the subscription is reflected in the Microsoft account used for the purchase?

https://account.microsoft.com/services

Does it show as active?

If yes, when did you purchase it? Please note that it can take up to 48 hours for the update to reflect across all services.

Also, please confirm if the storage has already been applied by visiting: https://outlook.live.com/ Go to Settings > Accounts > Storage, then expand both the Microsoft Storage and Cloud Storage sections.

If the storage is still not updated, I suggest contacting Microsoft Support directly so they can check this for you:

Click this link: https://support.microsoft.com/contactus/

Sign in to your Microsoft account

Select Microsoft 365 > click Get home support

Type “Chat with an agent” in the text field and press Enter

Click Contact support at the bottom

Select the product you need help with

Follow the prompts to connect with a live agent or request a call back.

Answer 2

When Outlook.com email is blocked from sending and receiving after paying for storage, the cause is almost always that the Microsoft cloud storage or email storage is still over quota or not yet updated correctly.

Use these steps to restore service:

1. Confirm storage status
   • Check overall Microsoft cloud storage and mailbox storage using the storage page linked from Outlook.com (for example via Manage storage).
   • If a “Microsoft Unified Storage is full” message appears, cloud storage is still over quota. In this state:
     • Outlook.com cannot send or receive email, even if email storage shows free space.
     • Emails sent to the mailbox are returned to senders and are not recoverable.
2. Get back under the storage quota
   • If Microsoft storage (OneDrive + other services) is over quota, either:
     • Free up space using the cleanup tools linked from the storage page (for example, delete large files from OneDrive), or
     • If using the free tier, use the option to buy a subscription or additional storage from the storage page.
   • If email storage itself is over quota, delete mail (especially large messages and attachments) until the mailbox is below its limit.
3. Allow time for changes to apply
   • After freeing space or after a subscription/upgrade, it can take some time for the quota status to refresh across services.
   • If the storage view looks inconsistent (for example, shows 0/0 GB or still shows full after cleanup), sign out of Outlook.com and back in.
   • In some reported cases, unlinking OneDrive from the computer, deleting at least one file, and then relinking OneDrive forced the storage status to refresh and restored Outlook.com sending/receiving.
4. If email is still blocked
   • Verify again that both Microsoft storage and Email storage are below their limits.
   • If storage is clearly under quota but Outlook.com still blocks sending/receiving, check the current service status and recent issues for Outlook.com using the service health and “recent issues” guidance.

Once Microsoft storage and email storage are both under their quotas and the storage status has refreshed, Outlook.com sending and receiving should resume. Any messages that bounced while storage was exceeded must be resent by the original senders.

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References:

• Can't send or receive email in Outlook.com
• Fixes or workarounds for recent issues on Outlook.com
• Storage limits in Outlook.com
• storage exceeded in outlook after purchasing MS 365 subscription - Microsoft Q&A