my subscription deactivated

Question

My subscription in Azure has been deactivated due to security issues.

Answer 1

Hello susan george, 

Thank you for reaching out to the Microsoft Q&A forum. 

We understand that your subscription was disabled. When Azure detects suspicious activity or a violation of the Microsoft Acceptable Use Policy, it automatically disables the subscription to protect both you and Microsoft. Here’s what you can do:

Open a support request with the security team

Sign in to the Azure portal as the subscription Owner or Account Admin

Go to Help + support > New support request

Under Issue type, choose “Security” (or “Subscription disabled”) and submit the ticket The security team will review the details and, if it was a false positive, they’ll reactivate your subscription.

Wait for review and reactivation

It generally takes up to 30 minutes once they approve the request, but in some cases it can be longer.

If your subscription was deactivated due to a policy violation, you might need to confirm or remediate the flagged activity before reactivation.

Hope that helps! If you need more details, let us know.

Reference Docs

• Alchemy-Subscription Disabled – Service Abuse (Acceptable Use Policy) https://supportabilityhub.microsoft.com/solutions/apollosolutions/41091392-6582-c39d-e9b0-ab0bad4fc55e/9003559-9867

• Alchemy-Subscription Disabled – Account Review (FinancialFraud) https://supportabilityhub.microsoft.com/solutions/apollosolutions/41091392-6582-c39d-e9b0-ab0bad4fc55e/3780b10e-f971-4376-883a-6c20106a9016

• Reactivate a disabled subscription by accident https://supportabilityhub.microsoft.com/solutions/apollosolutions/41091392-6582-c39d-e9b0-ab0bad4fc55e/9f4adbb7-130a-4422-9dcc-c9a137dd7884

• Reactivate a disabled Azure subscription (general guidance)

https://learn.microsoft.com/azure/cost-management-billing/manage/subscription-disabled

Answer 2

Try support:

Reactivate a disabled Azure subscription