Not able to make Microsoft 365 subscription payment

Question

Trying to make payment of Microsoft 365 but not able to make payment. Tried making payment by credit cards many times but system is not accepting payment. subscription is not renewed. Advise what to do to subscribe

Answer 1

Hi Sanjay,

The payments require International transactions to be enabled so I assume you have done that beforehand.

https://support.microsoft.com/en-us/account-billing/troubleshoot-buying-issues-with-microsoft-store-ca603a8a-7123-3fa1-d1e8-4043f75f2f31

If you're having trouble buying something from Microsoft Store, here are some steps to try:

• Check your credit card is up to date on the Payment options page.

Check you don't have any subscription payments overdue on the Services page.

Check your account is not temporarily suspended.

Check if your Xbox account is suspended.

Check that your computer's anti-virus is not blocking pop-ups or payment confirmation windows.

Alternatively, try our guided support troubleshooter to get things working again.

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I hope this information helps. If you have any more questions, don't hesitate to reach out.

Otherwise, please take a moment to rate the answer. Wishing you good luck!