How to reschedule my missed AI 900 exam

Question

I missed my azure ai 900 exam due to technical issue on 21/3/2026 . Can you please reschedule my exam .

Answer 1

Contact Pearson Vue support https://home.pearsonvue.com/microsoft/contact for issues when taking an exam

Answer 2

Exam rescheduling cannot be done directly here, but the official process and policies are as follows:

1. If the exam was missed (no-show)
   • Per the reschedule and cancellation policy, if an exam appointment is not cancelled or rescheduled at least 24 hours before the scheduled time, the entire exam fee or voucher is forfeited.
   • For company-purchased vouchers, the voucher is forfeited if the appointment is not changed at least 24 hours in advance.
   • For special free exam offers (such as event-based offers), if the appointment is missed and not changed at least 24 hours in advance, the free attempt is forfeited and cannot be reused.
2. If there was a technical issue during the exam
   • When a technical issue occurs during an online or test-center exam, Pearson VUE typically creates a case.
   • If the exam was started and disrupted by connectivity or equipment failure, and a Pearson VUE case exists, it may be possible to request a waiver of the normal waiting period for a retake (this does not waive exam fees or restore vouchers by default).
3. How to attempt rescheduling or follow up
   • Sign in to the Microsoft Learn profile and go to the Certifications section to see the exam appointment status. If a “Reschedule” link is still available for that appointment, select it; this will redirect to the exam delivery provider’s site to complete rescheduling.
   • If the appointment shows as missed and no reschedule option is available, contact Pearson VUE support to review the technical issue and the appointment status.
   • If a voucher or free offer was used and appears forfeited, contact Pearson VUE support to confirm whether it can be reinstated based on the technical issue.
4. Key policy points
   • Exams must be rescheduled or cancelled at least 24 hours before the scheduled time; otherwise, the fee or voucher is forfeited.
   • If Pearson VUE cancels an exam (for example, due to test center closure), the voucher is normally reinstated automatically and can be reused.

Because rescheduling and voucher reinstatement require access to personal exam records, all changes must be done through the Learn profile, Pearson VUE, or official support channels, not through this forum.

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References:

• Reschedule and cancellation policies
• Microsoft Ignite and Microsoft Ignite The Tour: Free Certification Exam Offer
• An Important Update on Microsoft Training and Certification
• Exam and Applied Skills assessment lab retake policies
• How to reschedule the exam - Microsoft Q&A