How to change email address for GitHub co-pilot certification exam ? Given wrong email id while registered for exam.

Question

How to change email address for GitHub co-pilot certification exam ? Given wrong email id while registered for exam yesterday, payment also done. Now need help to update the wrong email address with correct one.

Answer 1

To change the email address used for a GitHub Copilot certification exam registration, support must update the exam profile; this cannot be fixed directly in the exam booking once payment is completed.

Use the official credentials support channels for GitHub certifications:

1. Sign in to the correct Microsoft Learn profile that should hold the certification.
2. Follow the guidance under GitHub Certifications – To update your legal name as the same support channel handles profile and exam record issues:
   • Go to the Learn profile settings page: https://learn.microsoft.com/en-us/users/me/settings
   • If the site instructs to contact Certification Support, follow that link and file a ticket with the Credentials Support team.
3. In the support ticket, clearly state:
   • That this is a GitHub Copilot certification exam.
   • The exam you registered for and the date.
   • The incorrect email address used during registration.
   • The correct email address that should be associated with the exam and certification record.
   • That payment has already been completed and you only need the contact/email updated.
4. For issues tied to delivery (for example, if the exam is scheduled through Pearson VUE and the wrong email prevents access to confirmation or check-in details), contact the exam delivery partner’s support as well:
   • Use Pearson VUE Support for Microsoft exams as listed in the credentials help page.

If the issue also affects how the certification will appear on the Learn profile (for example, mismatched email between exam registration and Learn account), keep using the same Learn profile and reference it in the ticket so Credentials Support can align the exam result with the correct account.

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References:

• Credentials support
• Understand GitHub Copilot data and architecture (10–15%)