how to clear Error message 135011

Question

Error message: 135011. Your organization has disabled this device and I am the Administrator locked out.

Answer 1

Hello Aiken, J

If you encounter Error 135011 as mentioned, you can follow these steps:

1.  If you are an administrator, when a device is disabled in Microsoft Entra ID, you can re-enable it from the admin center:

• Sign in to the Azure portal
• Go to Microsoft Entra ID > Device
• Search for the device by username or device name
• Select the device and click Enable

More detail: Manage devices in Microsoft Entra ID using the Microsoft Entra admin center - Microsoft Entra ID | …

In case the device is no longer listed, it has likely been deleted and will need to be registered again manually. For reference: https://learn.microsoft.com/en-us/entra/identity/devices/faq#i-disabled-or-deleted-my-device--but-t…

If you are not an admin, you’ll need to contact your IT admin for further assistance.

2. Remove cached work account credentials

• Open Control Panel
• Go to Credential Manager
• Select Windows Credentials
• Remove entries related to Office 365

3. Reconnect the work account from Windows

• Go to Settings > Accounts > Access work or school.
• Select your work account.
• Click Disconnect.
• Restart your computer and add your account again

I hope the information above is helpful. If you have any difficulty in the process, please feel free to reach out. 

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