Legal Name Correction Request – ID Verification Issue

Question

I am facing an issue with my legal name on my Microsoft account.

Currently, my name is incorrectly listed as “Sakshi Patidar Patidar” due to a duplication error. My correct legal name is “Sakshi Patidar”, which matches my government-issued ID (Aadhaar card).

Because of this mismatch, I faced issues during my exam verification process. The proctor marked my Aadhaar card as invalid since the name on my ID does not exactly match the name on my account. This has already resulted in my exam being rescheduled and eventually revoked.

I am unable to edit or correct my legal name from my account settings.Please guide me how can I change my name?

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Answer 1

You update your Legal name on your Microsoft Learn profile under Settings https://learn.microsoft.com/users/me/settings

If you have an exam booked, you will be shown a message and link to contact Credentials support https://learn.microsoft.com/credentials/support/help#how-to-submit-a-support-request

Answer 2

The legal name used for exam identity verification on Microsoft Learn / Certification cannot be changed directly in profile settings. Name correction requires contacting the official certification support team with a request and appropriate proof.

Follow these steps:

1. Go to the Microsoft Credentials/Certification support page:
   Use the support entry point provided for certification and profile issues:
   • https://learn.microsoft.com/en-us/credentials/support/help
2. Create a support request:
   • Choose the category related to “Profile, account, or certification” (or closest available).
   • Clearly state that the legal name on the certification/learn profile is incorrect due to duplication and must match the government ID used for proctored exams.
3. Provide details in the ticket:
   • Incorrect name currently on the account: “Sakshi Patidar Patidar”.
   • Correct legal name: “Sakshi Patidar”.
   • Explain that the mismatch caused Aadhaar rejection and exam revocation.
   • Attach a clear image/scan of the Aadhaar card showing the correct name, if the support form allows document upload.
4. Wait for support to update the record:
   • The certification support team can review and, if approved, correct the legal name in the backend so it matches the ID used for future exams.

If the issue is specifically with the display name on Microsoft Learn (not the exam legal name), update it in profile settings:

1. Select the profile icon (top right on Microsoft Learn).
2. Select Settings.
3. Under Personal info, username, and URL, update the display name to “Sakshi Patidar”.
4. Select Save.

For any further exam revocation or scheduling issues, include the existing exam details (exam ID, date, delivery provider such as Pearson VUE) in the same support request so the team can review the case end-to-end.

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References:

• Legal Name - Microsoft Q&A By Mistake I had added my name twice in legal Name section due to which proctor didnot allow me to give GH 300 Assessment. Kindly Help me in updating my Legal name
• I WNAT TO CHANGE my name on microsoft learn - Microsoft Q&A
• What can I change on my Microsoft account?