You said: my mom is getting charged 48 dirhams every month because of xbox gamepass, i lost my account and ‘enough information’ to recover it, how can i stop these payments btw its a xbox pc gamepass

Question

The AGENT ABDERRAHMANE has talked to me about the problem and he told me that I would've gotten a refund but I have received NOTHING AT ALL PLEASE HELP ME COMMUNITY + my mom keeps getting charged bruh.

You said: hello You said: hello Bot said: 1 attachment. Hello, you’re chatting with ABDERRAHMANE from xbox support . How may I help you? You said: my mom is getting charged 48 dirhams every month because of xbox gamepass, i lost my account and ‘enough information’ to recover it, how can i stop these payments btw its a xbox pc gamepass You said: i dont have access to that account You said: since the 2fa email was changed You said: i reset my pc and made a new account Bot said: sorry to hear that You said: no problem You said: can u help me? Bot said: may i have the gamertag of the account Bot said: of the account that was lost You said: i dont remember it but the email ​[removedPII@ou]########## i think You said: i dont remember alot tbh You said: i dont know why its being charged You said: i dont remember it Bot said: sadly there’s no email linked to an account You said: yea i know Bot said: in this case we can use the bank card to locate the account You said: ​[removedPII@outl]##### You said: yea You said: i can tell it to u Bot said: may i have the name last four numbers and expiration date You said: okay You said: one minute You said: my moms bringing it Bot said: ok You said: last 4 numbers are You said: #### and ##/## expiration You said: so december 2029 expiration Bot said: and the name on the card please You said: NAQVI MUNAZZA ATIF SY Bot said: 1 attachment. do you recognize any email like [fs*****@gmail.com] ? You said: nope You said: i think it was ​[removedPII@outl]###### was the email i think so You said: but the 2fa email was changed You said: and password You said: i couldnt login to anything You said: related to microsoft Bot said: alright in this case i will request the billing team to help us locate and stop these charges Bot said: once done we can inform you by email Bot said: may i have an email for contact please You said: can we refund it? You said: oh yea You said: ​removedPII@y########## ​ ​ You said: for the contact You said: or nonrefundable Bot said: yeah i will request the refund of course Bot said: since when did you lose access ? You said: january You said: i dont remember exact date You said: but one day i wake up im logged out of minecraft i try and log in and the 2fa email is changed You said: and password Bot said: it’s ok month is enough Bot said: . once the issue is resolved you will be informed by email Bot said: 1 attachment. should be done in the next 24 hours You said: okay You said: thank you very much Bot said: you’re most welcome anytime You said: do u mind if i copy all this conversation and if it isnt resolved can i paste it there You said: again Bot said: yes of course Bot said: please do You said: thank you

Answer 1

Hello Zawar Naqvi,

Recommended to check out the below:

• https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93
• https://support.microsoft.com/en-us/microsoft-store-and-billing
• Xbox Billing Support: https://support.xbox.com/en-US/help/subscriptions-billing/browse

I hope that helps!