Missing Epic Games emails (including account recovery email)

Question

Hello,

Yesterday several emails from Epic Games disappeared from my Outlook.com inbox. These included multiple credit‑card payment confirmation emails and, most importantly, the Epic Games account recovery email.

These messages were visible at first, but later vanished completely. They are not in Deleted Items, Junk, Archive, or Recover Deleted Items. I have no rules, no Sweep settings, no forwarding, and no suspicious logins on my Microsoft account.

I need to ensure that Outlook.com is correctly receiving emails from Epic Games, because my Epic account is currently locked and I depend on these recovery emails.

I have a PDF copy of the recovery email saved on my phone from before it disappeared. I can provide details (sender, subject, timestamp, message ID) if needed for server‑side tracing.

Please investigate on the server side, restore the missing messages if possible, and confirm that future emails from Epic Games will be delivered normally.

Thank you.

Answer 1

Hi Nelson Ferreira

From your description, I understand how critical this is, especially since you’re depending on those Epic Games recovery emails.

Since these emails were received and later disappeared within 24 hours, the following are the only remaining checks available to Outlook.com:

1, Recoverable Items

Please recheck this once more, as it’s the last user‑accessible recovery location.

• Go to “Deleted Items”
• Select “Recover items deleted from this folder”
• Look for the Epic Games messages, then select “Restore”

2, Ensure future Epic Games emails are reliably delivered

While this won’t recover past messages, it helps prevent recurrence:

• Go to “Settings” > “Mail” > “Junk email”
• Under “Safe senders and domains”, add epicgames domains
• Save changes

If your issue persists, since your Epic Games account access depends on this, you may want to:

• Contact Epic Games Support directly
• Provide them with the PDF copy you saved (timestamp, sender, message ID)

Disclaimer: The following link directs to a third‑party website not operated by Microsoft. Microsoft does not endorse or take responsibility for the content, products, or services provided on this site.

Most third‑party services can manually verify ownership when standard email recovery fails.

Please feel free to let me know how it goes. Thank you so much for your time and understanding.

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Answer 2

Hello, I’m Virginia a fellow Windows user.

Microsoft appear to be automatically purging old emails from users’ accounts as there is/was a new setting which allowed users to choose to keep emails older than 90 days but no option to keep forever, this option seems to have been removed but the effects are still happening. You can check under Settings>Email>Sweep to see if anything has been added. If not then I suggest you contact Microsoft to see if those emails can be recovered. I have no access to accounts.