How to update contact mail?

Question

I recently registered for AZ 900 certification exam and haven't received any update mails or the payment invoice. Seems like I entered my contact email incorrectly and need to update it to correct one so that i can receive updates regarding my examination.

Answer 1

Update the contact email address for communications on https://learn.microsoft.com/users/me/settings

Answer 2

For Azure exam and certification communications, there are two different email/contact areas that may affect what is received:

1. Microsoft account / sign-in email (aliases)
2. Azure billing/contact email for service and marketing emails

From the provided information, only the Azure billing contact email update process is documented in detail.

To update the contact email address used for Azure service and marketing emails (this does not change the sign-in email):

1. Sign in to the Azure portal: https://portal.azure.com
2. Use one of these methods:
   • Go to the Contact information blade directly: https://portal.azure.com/#blade/HubsExtension/ContactInfoBlade and enter the new contact email address; or
   • In the Azure portal, select the icon with initials or picture in the top-right corner.
     • Select the context menu (...).
     • Select My Contact Information.
     • Enter the new contact email address and save.

This updates the email where Azure sends billing, service, and recommendation-related notifications for the Azure account, but does not change the email used to sign in.

If the issue is specifically with the Microsoft account email/alias used for exam registration (for example, the wrong address was entered as the account email), the documented path is to manage aliases on the Microsoft account:

1. Sign in to the Microsoft account at https://account.live.com/names/manage.
2. Under Your info, choose:
   • Add email to add a correct email address as an alias.
   • Remove next to an incorrect address if it should no longer be used.

All aliases share the same password and can be used to sign in and receive verification codes, depending on which is set as primary and which are configured as verification methods.

If exam-specific communications (confirmation, scheduling, invoice) are still not received after correcting the Microsoft account email and Azure contact email, the next step is to contact the Microsoft Credentials Support team so they can review the certification profile and exam registration details.

Use the Credentials Support portal (described in the context) to open a support ticket:

1. Go to https://aka.ms/credentialssupport.
2. Sign in with the same Microsoft account used for exam registration.
3. Complete and submit the support request so the team can correct the contact details on the certification profile and resend exam-related communications.

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References:

• Change contact information for an Azure billing account
• Change the email address or phone number for your Microsoft account
• Credentials support