Not getting authenticator notifications on my phone

Question

When attempting to log on via laptop i would get a verification code from the company and then the authenticator i would send text message to my phone to enter a 2 digit code, that has stopped occurring. cannot enter code, cannot open page on my laptop. How can i fix this?

Answer 1

Follow these steps to restore verification on the phone and get back into the account:

1. Check Microsoft Authenticator app status
   • Open Microsoft Authenticator on the phone.
   • Make sure the app is unlocked (no app lock/passcode screen blocking it).
   • Confirm the account is still listed in the app.
2. Fix missing or silent notifications
   • On the phone, ensure notifications are enabled for Microsoft Authenticator and not set to “silent.”
   • If using “Do Not Disturb” or a third‑party security app, temporarily disable it; these can block prompts or SMS messages.
   • After that, try signing in again from the laptop and wait for the prompt or code.
3. Try an alternate verification method
   • On the sign‑in screen on the laptop, when asked to approve the sign‑in, look for options like “I can’t use my Microsoft Authenticator app right now,” “I don’t have a code,” or “Use a different verification option.”
   • Choose another method that is configured (SMS, phone call, or email) and complete sign‑in.
4. If SMS/text codes stopped arriving
   • Make sure the phone is not blocking texts from unknown numbers.
   • Check that the phone’s SMS inbox is not full and the messaging app is working.
   • Avoid repeatedly requesting codes; too many requests in a short time can cause a temporary block on sending codes.
   • If possible, wait a short period and try again.
5. Verify security info (if still able to sign in somewhere)
   • If access is still available on any device, go to the Security info page for the work or school account.
   • Check that the phone number and methods are correct and update them if needed.
6. If “Authentication did not complete” or prompts never arrive
   • Ensure the phone has a working internet connection (Wi‑Fi or mobile data).
   • Confirm the device date and time are set correctly (automatic time is recommended).
   • Make sure Microsoft Authenticator is updated to the latest version.
7. If access is still blocked
   • Contact the organization’s IT/admin and ask them to reset multifactor authentication for the account so Authenticator and phone methods can be re‑registered.

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References:

• Troubleshoot problems with Microsoft Authenticator
• Authentication did not complete
• Common problems with two-step verification for a work or school account
• Troubleshoot Microsoft verification code issues
• Frequently asked questions about Microsoft Entra multifactor authentication