OneDrive Shell Integration Randomly Disappears

Question

Hi,

I’m supporting a user in an Intune‑managed environment and we’re seeing a recurring issue with the OneDrive/Explorer integration on two different devices (one of them brand‑new with a fresh OneDrive install).

Symptoms

• OneDrive context menu entry randomly disappears in File Explorer.
• Sync status icons disappear.
• OneDrive runs normally (tray icon visible, sync active), so the issue seems limited to the Explorer shell extension.
• No related errors in Event Viewer.
• Before one occurrence, groove.exe existed, but after the issue reappeared it was no longer present.

Already tried

• OneDrive reset
• Killing all OneDrive processes
• Restarting explorer.exe
• Full system restart (most successful)
• Registry checks for known policies
• Attempted to remove groove.exe (not present anymore)
• Reinstalling OneDrive fixes it temporarily, but the user has many selectively synced folders, so reconfiguration is not a good long‑term solution.

Environment

• OneDrive Build 26.035.0222.0002 (64‑bit)
• Windows 11
• Devices enrolled and managed via Intune

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Moved from: Microsoft 365 and Office | OneDrive | For business | Windows

Answer 1

Hello Luca Dietrich,

Please reach out to onedrive support as they will be able to assist you on this one.
Refer to: https://support.microsoft.com/en-us/topic/contact-microsoft-office-support-fd6bb40e-75b7-6f43-d6f9-c13d10850e77