I want to reschedule my exam.Its in-progress state.I am unable to reschedule

Question

I got GH-300 GitHub Copilot exam scheduled on 9/23/25 .I am unable to get the questionnaire screen and it got blank.I didn't attend the exam.And the status is still open in voucher screen.So,that I am unable to use voucher for other exam as well.I want to re-schedule this exam .

Answer 1

Are you referring to an exam you took in September 2025?

Did you create a case at the time. If you didn't I am not sure what can be done after so long.

You can only reschedule with more than 24 hours before the exam and not after.

Also, It is unlikely that the voucher will still be valid as they generally are only valid for 90 days.

Try support https://aka.ms/CertificationSupport

Answer 2

To reschedule or reuse the voucher, the exam appointment must first be updated or released by the exam provider. Because the GH-300 exam did not launch correctly and the voucher now appears locked (status still open), direct support is required.

Follow these steps:

1. Try rescheduling/cancelling from Microsoft Learn
   1. Sign in to the Learn profile used to schedule the exam.
   2. Open the profile menu (avatar) and select Profile.
   3. Go to Credentials → Certifications.
   4. Scroll to the GH-300 exam appointment and check if Cancel or Reschedule links are available.
   5. If available, select Cancel or Reschedule; this will redirect to the exam delivery provider’s site to complete the change.
2. If reschedule/cancel is not possible or the status is stuck
   • Use official support channels so the voucher and appointment can be corrected:
     • For exam/voucher issues and blocked or stuck appointments, contact support via the Certification Support entry point: https://aka.ms/CertificationSupport (as referenced in the Q&A content). Explain that:
       • The GH-300 exam on 9/23/25 did not launch (blank screen),
       • The exam was not attended,
       • The voucher status remains open and cannot be reused,
       • The appointment needs to be reset or the voucher reinstated.
   • If the issue is on the Pearson VUE side (for example, account or scheduling problems), support may direct to Pearson VUE to clear any blocks or correct the appointment.
3. Timing and policy considerations
   • Exams must be rescheduled or cancelled at least 24 hours before the scheduled time; otherwise, the fee or voucher can be forfeited. Because the exam failed to start properly, support must review and decide whether the voucher can be reinstated.

Until support updates the appointment or voucher, it cannot be used to schedule another exam.

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References:

• Reschedule and cancellation policies
• Register and schedule an exam
• An Important Update on Microsoft Training and Certification
• Exam schedule error - Microsoft Q&A
• How to reschedule the exam - Microsoft Q&A
• Redeem Microsoft voucher for a certification exam - Microsoft Q&A
• Legal Name - Microsoft Q&A