I am not able to send mails from outlook with email as [Moderator note: personal info removed]

Question

Hi Team,

I am getting trouble in sending mails from outlook ([Moderator note: personal info removed]), the mail which i have sent it does not received by the receiver but it will show has sent from out box & also it reflects in my sent items.

Also, it does not give any error while sending, where as i am able to receive the mails in my INBOX without any issue.

Appreciate your quick revert, i am stuck very badly.

Thanks,

Regards,

[Moderator note: personal info removed]

Answer 1

Use the following checks step by step in classic Outlook for Windows:

1. Confirm Outlook is connected

• Look at the status bar at the bottom of the Outlook window.
• If it shows Disconnected, Working Offline, or Trying to connect…, Outlook is not talking to the mail server.
• Go to the Send/Receive tab → in Preferences, click Work Offline once to toggle back online.
• Then click Send/Receive and test sending again.

2. Verify internet connectivity

• Open a browser (Microsoft Edge or Google Chrome).
• Browse to http://www.microsoft.com or http://www.bing.com.
• If these do not open, fix the network first; Outlook cannot send mail without internet access.

3. Check for large attachments blocking the queue

• Go to the Outbox folder.
• Open the oldest message that has not been delivered.
• If it has attachments larger than about 20 MB, remove or reduce them, or replace them with a link (for example, to a shared file location).
• Save and send again, or delete the stuck message and try a smaller test email.

4. Confirm the account password is current

• If the mailbox password was changed on the provider’s website/portal, update the same password in Outlook for this account.
• After updating, restart Outlook and send a test message.

5. Check antivirus email scanning

• Some antivirus products block sending if they detect a problem.
• Open the antivirus program and check for any email‑related alerts or quarantined messages.
• If necessary, contact the antivirus vendor’s help desk to confirm it is not blocking outgoing mail for this account.

6. Repair Outlook and the mail profile (if the above does not help)

• Repair Office/Outlook using the steps in Repair an Office application, then restart Outlook and test.
• If still failing, repair the Outlook profile or create a new one using Fix your Outlook email connection by repairing your profile.

7. Test in Outlook Safe Mode

• Press the Windows key, type outlook.exe /safe, and press Enter.
• In Safe Mode, send a simple test email (no attachment) from ******@axtraglobal.com.
• If it works in Safe Mode, an add‑in is likely causing the issue; disable add‑ins and test again, or use a new profile as described in Create an Outlook profile.

If, after these steps, messages still appear as sent but never arrive and no non‑delivery report is received, the issue may be on the mail server or with the domain provider; in that case, contact the mail service or IT admin for axtraglobal.com to check server‑side delivery, spam, or policy blocks.

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References:

• I can't send or receive messages in Outlook

Answer 2

Please note that Q&A forum is a public platform, and moderators will modify the question to hide personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

Hi @Axtra Global
From what you've described, I understand that emails sent from your account are landing in your "Sent Items" folder and not generating any error messages, but the recipients are actually never receiving them. Meanwhile, your incoming emails are working perfectly fine.

To help me investigate this deeply and find the root cause, could you please provide a little more context? For your privacy and security, please share the following details with me in a Private Message:

• Are you using a Microsoft 365 Business account or a Personal account?
• Are you experiencing this issue when sending emails to people inside your company, outside your company, or both?
• Is this happening with just one specific recipient, or are multiple people failing to receive your emails?
• Have you tried logging into Outlook on the Web (OWA) in your browser to see if you can successfully send an email from there?
• Could you please open your Outlook desktop app, navigate to File > Office Account > About Outlook, and share a screenshot of that page with me?

I hope that with this additional information, we can quickly figure out a new direction to get this sorted out for you.

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