i want to Reschdule tomorrow exam Az-104

Question

Hello,

I had scheduled my Microsoft AZ-104 exam for tomorrow at 3 PM. Unfortunately, my father has passed away today, and due to this sudden bereavement, I was unable to reschedule the exam within the allowed time window.

I kindly request an exception to reschedule my exam or receive a voucher so I can take it at a later date. I can provide any supporting documents if required.

I would really appreciate your understanding and support during this difficult time.

Thank you.

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Answer 1

Contact Pearson Vue support https://home.pearsonvue.com/microsoft/contact

Answer 2

Exam reschedule and cancellation rules are strict and automated, and exceptions cannot be granted directly through community guidance.

Because the exam is within the 24‑hour window, the standard policy is that the fee (or voucher) is forfeited if the appointment is cancelled or missed. However, in special circumstances such as bereavement, the only path to request an exception or case review is through official support channels:

1. Go to the Certification support options and open a support request for exam scheduling/billing issues. Use the dedicated certification support link provided in the Q&A thread:
   • https://aka.ms/CertificationSupport (this redirects to the correct support experience).
2. Clearly describe the situation (including the exam ID AZ‑104, date/time, and that the issue is due to a bereavement) and indicate that the exam is within the 24‑hour window.
3. If support asks for documentation, provide it securely through the channel they specify (do not post any personal documents publicly).
4. If the exam is delivered via Pearson VUE and support directs to Pearson, contact Pearson VUE support from the Microsoft certification pages and reference the same details.

Outcome (reschedule or voucher) is not guaranteed and is handled case‑by‑case by Microsoft/Pearson support, but only they can review and potentially override the standard 24‑hour forfeiture policy.

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References:

• Reschedule and cancellation policies
• An Important Update on Microsoft Training and Certification
• How to reschedule the exam - Microsoft Q&A