someone has hacked my hotmail and is getting my emails

Question

My hotmail account was hacked and now I now longer get my emails. When I send an email from another address to my account, a different name appears, so it is being redirected.

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

May I please know if you can sign in with your Microsoft account (the hacked one) here?

https://account.microsoft.com/

Open an incognito tab and paste the link above. See if you can sign in.

If you receive the error message “This account doesn’t exist,” it is possible that the hacker has completely removed or deleted your email address (alias) from the account and replaced it with another one.

If this happens, it will not be possible to recover your account. According to Microsoft policy, if you remove a Microsoft domain email address, you are permanently deleting that address, and it cannot be associated with any other account again.

So, let me know if you are able to sign in successfully or not.

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Answer 2

Take these steps immediately to stop the hacker from receiving emails and to restore the account.

1. Recover and secure the Microsoft account
   1. Use the official hacked/compromised account flow: go to How to recover a hacked or compromised Microsoft account and select Start to use the sign‑in helper tool. It will guide through self‑help or connect to an agent if available.
   2. Before changing passwords, run a full antivirus/malware scan on every device used to access the Hotmail/Outlook.com account. If using Windows 10/11 or 8.1, ensure Microsoft Defender is enabled and perform a full scan.
   3. After the scan completes, sign in (if possible) and change the account password to a strong, unique one. If sign‑in is not possible, use the reset your password option from the same article.
2. Remove forwarding and malicious rules (stop redirection) Once access is regained to Outlook.com via a browser:
   1. Open Outlook.com settings and check:
      • Mail → Rules (Inbox rules): delete any rules that forward, move, or copy mail to unexpected folders or addresses.
      • Forwarding: remove any forwarding address that is not recognized.
      • Automatic replies: turn off any auto‑reply the hacker may have set.
   2. Also review connected accounts and remove any that were not added personally.
3. Verify account security settings
   1. In the Microsoft account security page, review recent sign‑in activity and sign out of all other sessions.
   2. Remove any unknown security info (phone numbers, alternate emails) the hacker may have added and re‑add trusted recovery methods.
   3. Enable two‑step verification (multi‑factor authentication) to prevent future compromise.
4. If access cannot be restored
   1. Use the account recovery form referenced in the hacked‑account article and provide as much accurate information as possible (old passwords, contacts, subject lines, etc.). Submit from a device and location normally used for this account.
   2. If the form fails repeatedly and the security info has been replaced, there is no alternative manual override for consumer Microsoft accounts; continue to follow the official recovery guidance only.
5. Protect contacts and future email
   1. Inform important contacts from another email address that the Hotmail account was compromised and that they should ignore suspicious messages from it.
   2. Going forward, watch for Outlook.com safety indicators (trusted sender icon, yellow/red safety bars) and avoid opening unexpected attachments or links.

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References:

• How to recover a hacked or compromised Microsoft account
• Help protect your Outlook.com email account
• My account got hacked - Microsoft Q&A
• Hacker set up continuous draft ransomware email - Microsoft Q&A
• My personal hotmail account hacked by hacker with authentication app enabled. - Microsoft Q&A
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