Microsoft applied skills Enhance agents with autonomous capabilities issues, copilot studio portal not opening after sign-in

Question

Hi, my name is Guellord, I encounter an error while taking the Microsoft Applied Skills Assessment: "Enhance agents with autonomous Capabilities. The Copilot studio not opening after isgn-in, it keep loading, loading....i refresh many time but it keeps loading. Impossible to complete the required task.

Here the lab id:60379656

the lab link: https://learn.microsoft.com/en-us/credentials/applied-skills/enhance-agents-with-autonomous-capabilities/assessment?snapshotId=0a803114-3020-4a28-a0c0-77967078403d

date & time: March 27, 2026 at 15: 30

Answer 1

Hello,

Here is the workaround you can try.

While you're doing assessment. go to microsoft admin portal -> power platform admin portal.

In power platform, go to environments or copilot studio in the power platform.

You will see an already created agent as "Expense Agent", click on that. it will open in copilot studio.

You'll have your copilot studio opened then you can continue with the assessment.

Answer 2

Contact support https://aka.ms/CertificationSupport