In Windows 10, contacts are not stored in a traditional “Contacts folder” by default. They are managed through the People app and/or through email accounts (such as Outlook.com, Exchange, or other mail services) connected to the device.
To find and view contacts in Windows 10:
- Select the Start button.
- Select People.
- If prompted, sign in with the same account that was used previously on the device.
- In the People app, contacts are listed alphabetically.
If contacts are missing because the account is not connected:
- In the People app, select Settings.
- Select Add an account.
- Add the email account(s) that were used before (for example, Outlook.com, Microsoft 365, or other mail accounts) and follow the instructions.
- After the account is added, contacts associated with that account will sync into the People app and appear in the list.
To add new contacts going forward:
- In the People app, select Add.
- Choose the account where new contacts should be saved.
- Enter the contact’s name and any other information.
- Select Save.
If contacts still do not appear after reconnecting the correct accounts, check each email service’s web interface (for example, Outlook.com in a browser) to confirm that contacts are still stored there.
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