. PLEASE HELP. its been so annoying, i can't open my game because it just crashes after a few seconds. performance is fine, clear steam cache, verified game files, reinstalled game and windows update in repair mode. help

Question

Log Name: Application

Source: Application Error

Date: 3/27/2026 12:47:12 PM

Event ID: 1000

Task Category: Application Crashing Events

Level: Error

Keywords:

User: LISTOFMYREGRETS\gabri

Computer: listofmyregrets

Description:

Faulting application name: re9.exe, version: 1.2.0.0, time stamp: 0x69c1b716

Faulting module name: re9.exe, version: 1.2.0.0, time stamp: 0x69c1b716

Exception code: 0xc000001d

Fault offset: 0x000000000025aa3c

Faulting process id: 0x72CC

Faulting application start time: 0x1DCBE0936B48988

Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\RESIDENT EVIL requiem BIOHAZARD requiem\re9.exe

Faulting module path: C:\Program Files (x86)\Steam\steamapps\common\RESIDENT EVIL requiem BIOHAZARD requiem\re9.exe

Report Id: 9e9dfacb-6c9b-4173-8a6f-a56bc7d0c093

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" />

<EventID>1000</EventID>

<Version>0</Version>

<Level>2</Level>

<Task>100</Task>

<Opcode>0</Opcode>

<Keywords>0x8000000000000000</Keywords>

<TimeCreated SystemTime="2026-03-27T16:47:12.3226112Z" />

<EventRecordID>327</EventRecordID>

<Correlation />

<Execution ProcessID="4244" ThreadID="9812" />

<Channel>Application</Channel>

<Computer>listofmyregrets</Computer>

<Security UserID="S-1-5-21-2220330322-441424625-2789183995-1002" />
  </System>

  <EventData>

<Data Name="AppName">re9.exe</Data>

<Data Name="AppVersion">1.2.0.0</Data>

<Data Name="AppTimeStamp">69c1b716</Data>

<Data Name="ModuleName">re9.exe</Data>

<Data Name="ModuleVersion">1.2.0.0</Data>

<Data Name="ModuleTimeStamp">69c1b716</Data>

<Data Name="ExceptionCode">c000001d</Data>

<Data Name="FaultingOffset">000000000025aa3c</Data>

<Data Name="ProcessId">0x72cc</Data>

<Data Name="ProcessCreationTime">0x1dcbe0936b48988</Data>

<Data Name="AppPath">C:\Program Files (x86)\Steam\steamapps\common\RESIDENT EVIL requiem BIOHAZARD requiem\re9.exe</Data>

<Data Name="ModulePath">C:\Program Files (x86)\Steam\steamapps\common\RESIDENT EVIL requiem BIOHAZARD requiem\re9.exe</Data>

<Data Name="IntegratorReportId">9e9dfacb-6c9b-4173-8a6f-a56bc7d0c093</Data>

<Data Name="PackageFullName">

</Data>

<Data Name="PackageRelativeAppId">

</Data>

</Event>

Answer 1

Hi. I'm David, and I'm happy to help you.

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Please clarify the following:

Are you only having problems with Resident Evil Requiem, or are other games crashing as well?

If you haven't tried other games yet, please do so if possible, as this may help narrow down the cause of the problem.

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Also, please collect your system information using the DxDiag tool and share it for analysis.

https://support.microsoft.com/en-us/windows/open-and-run-dxdiag-exe-dad7792c-2ad5-f6cd-5a37-bf92228dfd85

Share the saved file. Upload it to the cloud (OneDrive), choose to share it to get the link, and post it here in your reply.

Or if you prefer, send the information via screenshots, I need the information in the "System" and "Display" tabs.

Use the shortcut "Windows + Shift + S" to use the screenshot tool.

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Looking forward to your reply.

Answer 2

The exception code 0xc000001d indicates an illegal instruction – the game executable is trying to execute a CPU instruction that the processor or environment does not support. The provided context does not include any troubleshooting or resolution steps for this specific scenario, Resident Evil, or Windows 11 gaming crashes.

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References:

• What is a DSN (Data Source Name)?
• Graphics adapter crashes or timing data is incorrect when you try to analyze the GPU performance of an application
• An access violation occurs in glu32.dll, and the application crashes when you run an application that uses OpenGL in Windows 7 and in Windows Server 2008 R2
• Application crashes with access violation error in Windows 7 or Windows Server 2008 R2
• Application may crash with 0x8002801D error in Windows 8.1 or Windows Server 2012 R2
• How to fix this Event Viewer Crash showing up in my Application Log? - Microsoft Q&A
• Plethora of issues relating to windows and possibly security. - Microsoft Q&A
• Please check my minidumps, BSOD and shutdowns - Microsoft Q&A
• Apps downloaded from MS store not working at all - Microsoft Q&A
• WinSxS Corruptions Despite Numerous Formats to Windows, Silent Corruption and Deletion of Windows Update Files - Microsoft Q&A