xbox rewards app works on xbox one, not series s.

Question

Why would microsoft rewards app work on my xbox one but not my series s. They sit side by side.

Answer 1

Microsoft Rewards on Xbox is tied to the Microsoft account and region, not to a specific console model. The app and earning features should work on both Xbox One and Xbox Series S as long as:

1. Rewards is supported in the account’s region.
2. The same Microsoft account is used.
3. The console can access the Microsoft Store and Xbox services normally.

Rewards is only available in these regions: Australia, Belgium, Brazil, Canada, France, Germany, Hong Kong, Ireland, Italy, Japan, Mexico, the Netherlands, New Zealand, Norway, Singapore, Spain, Sweden, Taiwan, the United Kingdom, and the United States.

If the Xbox One works but the Series S does not, check on the Series S:

1. That the signed-in Microsoft account is the same one used on the Xbox One.
2. That the console region and language match a supported Rewards country listed above.
3. That the Microsoft Store and other online Xbox features work (to rule out connectivity or account issues).

To learn more about how Rewards works on Xbox and verify eligibility and setup, see the Rewards on Xbox and Microsoft Rewards documentation, and the Xbox Rewards FAQ linked from there.

---

References:

• Rewards on Xbox
• How to earn Microsoft Rewards points