How to change my password

Question

I got a new phone and don’t got authenticator app so now I can’t change my password and my backup emails and phone numbers won’t send me codes hence I do have access to it all so wierd why Microsoft won’t let me send it aswell as I have one time codes on authenticator but that’s all I got

Answer 1

Please note that this is a user-to-user community. As moderators, I have limited access to internal development details. My role is to direct users to the appropriate support channels and resources. While I cannot provide backend analysis, I will do my best to assist you within my responsibilities. 

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Dear Brady Gavin, 

I understand you got a new phone and can’t change your Microsoft account password because verification codes won’t arrive to your backup email/phone, and you only have the one‑time codes shown in Microsoft Authenticator.  

Have you tried researching the steps from Gemini? If it does not work, please also:  

• Use the Authenticator one‑time code you still have 
  • When the sign-in page asks to verify, select an option like “Use a verification code” / “Use a code from my authenticator app” and enter the current 6‑digit code shown in Microsoft Authenticator.  
• If you can still sign in anywhere (for example on a PC/browser), add a new verification method first 
  • Go to your Microsoft account Security page and use Manage how I sign in, then Add a new way to sign in or verify (for example, add another email you can access).  
• If codes to email/phone are not arriving, use Troubleshoot Microsoft verification code issues - Microsoft Support  
• If two‑step verification is enabled and you cannot access any offered verification methods 
  • If two‑step verification is turned on and you cannot access any alternate verification methods, please fill in the account recovery form and connect to a live support agent via: 
  • Visit Contact - Microsoft Support   
  • Type a brief description of your issue in the search box  
  • Scroll down to the bottom > select Sign in to contact support  
  • Log in to another available personal Microsoft account.   
  • Under Products & Services, select "Other Products"; Under Categories, select "Manage account security", and click Confirm.  
  • Click "Chat with a support agent in your web browser" (during business hours) 

Thank you for your understanding and time.

Answer 2

Hi @Brady Gavin , Try to explore other possibilities like

1. Resetting the password
2. Reinstall the authenticator app
3. Try putting this prompt in Gemini