merge my accounts

Question

Someone from Microsoft was helping me by phone, We got disconnected and I need a call back

Answer 1

Hi, I'm John! I will help you with this.

Microsoft support usually doesn’t reconnect calls.

If your goal is to merge accounts, I want to set expectations: Microsoft accounts can’t actually be merged. You can only use one account moving forward and transfer data manually (emails, files, subscriptions, etc.).

Can you clarify a few things so I can guide you better?

1. What exactly are you trying to merge? (Outlook emails, OneDrive files, subscriptions, etc.)
2. Are both accounts personal Microsoft accounts (like @outlook.com / @hotmail.com)?
3. Do you still have access to both accounts?

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Click "Add comment" to let me know.

Regards,

John J.D.

Answer 2

Microsoft accounts cannot be merged into a single account, but support can help review options for subscriptions, billing, and access on each account.

To resume working with a support agent or request a call back:

1. Go to the Microsoft Support contact page for personal accounts and subscriptions: Get help with your Microsoft account.
2. Select the topic that best matches the issue (for example, account, billing, or subscription).
3. Use the Get Help or Contact support options shown there. Depending on region and product, available options can include web chat or requesting a phone call.
4. If using Windows, the Get Help app can also connect to support:
   • Open Get Help from the Start menu.
   • Describe the issue (for example, “Microsoft account billing” or “merge accounts guidance”).
   • Select Contact support, choose the affected product, then select a contact method such as chat or callback if offered.

If the previous agent created a case, have any case or reference number ready so the new agent can quickly find the existing record.

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References:

• Get help with your Microsoft account
• Get Help for Microsoft personal account users
• Combining Microsoft accounts
• IVR_ContactSupport