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Unable to schedule exam

Sagar More 20 Reputation points
2026-03-27T23:33:06.9166667+00:00

Dear Team,

Getting below error when I am trying to register for the exam with pearson vue option .

Unexpected error

We encountered an unexpected error. Please try again later. If this issue continues, please contact site support.

Azure | Azure Training
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Answer accepted by question author
  1. Q&A Assist
    2026-03-27T23:33:18.5333333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    The “Unexpected error” when selecting the Pearson VUE option is a known issue that typically requires support intervention rather than a client-side fix.

    Use these steps:

    1. Try again once to rule out a transient issue (different browser/incognito, stable network). If the error persists, proceed to support.
    2. Check whether the issue might be a Pearson VUE account block (often caused by multiple failed payments). In similar cases, the error was tied to ERROR_VUE_WIDE_BLOCK on the Pearson VUE side.
    3. Contact support as follows:
      • For general certification scheduling issues and unexpected errors, use Microsoft Certification Support: https://aka.ms/CertificationSupport (as referenced in multiple exam-offer FAQs and transcript issues).
      • If the problem is specifically a Pearson VUE account block (e.g., ERROR_VUE_WIDE_BLOCK in the URL or confirmed by support), contact Pearson VUE support using the link provided on the Microsoft Certification Support page so they can remove the block.

    Once the block or backend issue is resolved by support, return to the exam’s “Schedule exam” section on the certification page and attempt scheduling again with Pearson VUE.

    References:

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