I would like to get a refund for office 365 ….. I thought I had canceled the subscription

Question

I had office 365 a few years ago for one year only, and then I thought I cancelled the subscription.

A few days ago I was shocked to see I was still paying for office 365 and if you check I haven’t used it at all in 2 or 3 years.

‘Can I please get a some kind of refund, even if it’s for the last few months as it expires near the end of this year

Answer 1

1

This forum is just a user to user forum, no-one here has any account access, on this link they provide the method to check your eligibility for a refund and to cancel the Microsoft 365 subscription.

Also, while managing your subscription, ensure you disable the recurring billing on the subscription.

https://support.microsoft.com/en-us/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b

2

If you are still unable to resolve the problem, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option