I want to reschedule my upcoming AI-102 exam, but not able to see it in my account

Question

I want to reschedule my upcoming AI-102 exam, but not able to see it in my account - MS1100358046‎. It is scheduled for 30 March , but I want to appear for it at a later stage.

Please help.

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Answer 1

To reschedule the AI-102 exam, the appointment must be managed through the certification/learning profile and Pearson VUE.

1. Sign in to the Microsoft Learn profile and open the Certification Dashboard (credentials area). From there, check the “Exam appointments” section to see if the AI-102 booking appears. If it does, use the options there to manage the booking.
2. If the exam still does not appear in the account, manage the booking directly with Pearson VUE, as they host and control the exam schedule. Use the Pearson VUE Microsoft page to look up the exam appointment under the same email/ID used when booking.
3. If the account is blocked or there are issues accessing the booking, contact Pearson VUE support using the links provided on the Microsoft Certification Support page so they can locate the registration ID (for example, MS1100…) and assist with rescheduling.
4. Ensure rescheduling is done at least 24 hours before the scheduled time; otherwise, the full exam fee may be forfeited.

For any issues with visibility of the exam in the Microsoft profile or if Pearson VUE confirms delivery but the portal does not show it, open a case with Microsoft Certification Support so the certification team can investigate and align the booking with the correct Learn profile.

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References:

• Register and schedule an exam
• An Important Update on Microsoft Training and Certification
• How to reschedule the exam - Microsoft Q&A
• Exam schedule error - Microsoft Q&A
• Can’t see my scheduled Microsoft exam?????? - Microsoft Q&A
• Can't see my completed exam certificate - Microsoft Q&A
• AZ-104 Exam Completed but Certificate Not Visible in My Microsoft Account - Microsoft Q&A
• Microsoft Ignite and Microsoft Ignite The Tour: Free Certification Exam Offer
• Microsoft Ignite Cloud Skills Challenge 2021: Free Certification Exam
• Microsoft Build Cloud Skills Challenge May 2022: Free Certification Exam

Answer 2

Hi Reena,

Your Microsoft AI‑102 exam appointment is managed by Pearson VUE, the official exam delivery partner. While you access exams through your Microsoft Certification Dashboard, Pearson VUE stores the booking details. If your exam isn’t visible in your Microsoft account, it may be linked to a different Microsoft profile or the sync between Pearson VUE and Microsoft Learn hasn’t completed.

To reschedule, sign in to the Pearson VUE portal for Microsoft exams using the same account you used when booking. You’ll find your AI‑102 exam scheduled for 30 March and can reschedule. Pearson VUE allows changes up to 24 hours before the exam date. If the exam still doesn’t appear, contact Pearson VUE support with your confirmation number (MS1100358046) and they can manually adjust the appointment.

Best of luck on your upcoming exam!

Answer 3

https://learn.microsoft.com/credentials/support/reschedule-and-cancellation-policy#how-to-reschedule-or-cancel-your-exam