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Purchased 365 but refused to use : unacceptable behaviour by Microsoft

Brian YIU 0 Reputation points
2026-03-28T07:34:19.7266667+00:00

I subscribed office 365 on Mar 14, 2025, and paid CNY 498 twice, but you claimed to detect me as one-time purchase licence, and then denied my right to use it. It's totally unacceptable!

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
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  1. Estrella721 36,545 Reputation points Independent Advisor
    2026-03-28T08:15:32.42+00:00

    Hi,

    Please log in to the Microsoft account you used for the purchase here: https://account.microsoft.com/services

    Is a Microsoft 365 subscription or Office Home 2024 indicated there?

    Are you using this subscription on a different device aside from your macOS device?

    What is the exact error message or issue you are experiencing?

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