Microsoft Learn Certificate hasn't updated, not able to download

Question

I have cleared the PL300 Certification Exam but still not able to download my certification.

Answer 1

It can take 24-48 hours for results to appear on your Microsoft Learn profile under https://learn.microsoft.com/users/me/credentials/?tab=credentials-tab especially over the weekend. What you need to check and then do is covered by this page https://learn.microsoft.com/credentials/certifications/missing-certifications

Answer 2

PL-300 and other Microsoft certifications are now managed through Microsoft Learn rather than the old Certification Dashboard, and certificates are no longer provided via Credly.

Use these steps to access and download/print the certificate:

1. Sign in to Microsoft Learn with the same account used to take the PL-300 exam:
   https://learn.microsoft.com/en-us/
2. Select the profile icon (top right) → Profile.
3. Go to Credentials → Certifications.
4. Find the PL-300 certification → select View certification details.
5. Use the Print option in the browser or page menu, then choose Save as PDF to download the certificate.

If the PL-300 certification does not appear at all (even though the exam shows as passed in Pearson VUE), open a certification support ticket so the Microsoft team can fix the account/merge issue:

• Go to the dedicated credentials support entry point: https://aka.ms/credentialssupport
• Sign in, complete the required fields, then submit a ticket under Product Family: Learning and Service: Microsoft Credential.

For older training/learning-path certificates or if nothing shows under the Certifications tab, use the same credentials support channel so the support team can investigate and restore access where possible.

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References:

• How to download az certificate - Microsoft Q&A
• Where to download my Microsoft certificate - Microsoft Q&A
• How to download certificates for my modules and learning path completed - Microsoft Q&A
• How we get certification certificate after exam pass, didn't received from last 6 months - Microsoft Q&A
• Access your certificates, badges, and transcript
• Microsoft Certification: Simplifying the Journey