I ordered three windows 11 pro licenses by mistake. I need to return two of them. How do I do that

Question

I bought three licenses for windows 11 pro by mistake. I need only one. How can I return two of them

Answer 1

Windows license is typically not refundable so you will not have the request refund option like AI says. You need to contact support and explain the situation so they can handle it manually.

To get help, open the "Get Help" app on your computer (just search for it in the Start menu). or go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Windows " > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.

Answer 2

To return the two extra Windows 11 Pro licenses purchased from Microsoft Store, use the standard Microsoft Store return/refund process for items bought from Microsoft.

1. Sign in to the Microsoft account used to buy the licenses and open the Order history page: Open Order history.
2. Locate the Windows 11 Pro license orders you want to return.
3. For each of the two unwanted licenses, select Request a return (if available) and follow the on-screen instructions to submit the return/refund request.
4. Check the Order history page again later to see the status of the refund. Refunds are generally processed within 3–5 business days after the return is approved and are applied to the original payment method.

If Request a return is not shown for those licenses or online returns are not available in your region, contact Microsoft Store Sales support directly for help with the refund: contact Sales support.

If the purchases are treated as “apps and games”/digital content in your region, you may also need to follow the refund flow described here: Returning items you bought from Microsoft for exchange or refund.

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References:

• Get an exchange or refund on devices bought from Microsoft
• Cancel an order or pre-order from Microsoft Store