Is the vérification code for the 2FA down ? I'm not receiving the code via messages

Question

Hello, i try to reset my PC's password and when i try to do it the vérification code doesn't arrive to my messages even though my phone number is correct and the network is working perfectly

Can anyone help me ? Without this i can't access to my computer

Answer 1

Hi Yanis,

I’ve seen this happen a few times, and it’s usually not your phone — it’s often how Windows is sending the 2FA code. A few things to try that usually fix it:

1. Check the method – Make sure you’re selecting the correct option for receiving the code (SMS vs. email vs. authenticator app). Sometimes it defaults to a different method you didn’t expect.
2. Wait a few minutes – Occasionally there’s a small delay with Microsoft’s 2FA servers, even if your network is fine.
3. Resend the code – There’s usually a “Send again” button; try that a couple of times.
4. Try the Microsoft Authenticator app – If you have it set up, it often bypasses SMS completely and works instantly.
5. Check blocked numbers – Some carriers or phones block short codes; make sure your phone isn’t filtering messages from unknown numbers.

If none of this works, the quickest fix is to use another verification method (like your recovery email or Authenticator app), or contact Microsoft Support — they can send a temporary code to get you back in without resetting everything.

Answer 2

Hello Yanis Tarzalt,

It sounds like you're trying to reset your Microsoft account password from the Windows lock screen, but the SMS verification code isn't coming through.

A few things to try:

• Wait and retry — repeated requests can trigger a temporary block. Wait a few minutes before trying again.
• Check for SMS blocks — make sure your phone isn't blocking texts from service numbers.
• Try a different verification method — on the reset screen, look for "Use a different verification option" to try email instead.

If none of that work, the only remaining option is the account recovery form: https://account.live.com/acsr — fill it out as accurately as possible. Unfortunately, the account recovery form is the only official path available when no verification method is accessible — there's no way to bypass or manually override 2FA outside of that process.

I hope you're able to get back in soon. Warm regards,

Answer 3

Several things can prevent a Microsoft verification code from arriving even when the phone number and signal look fine. Work through these steps in order:

1. Avoid repeated requests
   • Do not keep clicking “send code” or switching methods rapidly. Excessive or repetitive requests can trigger a temporary security block where Microsoft stops sending codes.
   • If this happened, wait for a period of time before trying again.
2. Check phone and SMS settings
   • Make sure the phone is not blocking texts from unknown or service numbers.
   • If it is, change the setting, then on the verification screen choose “I don't have a code” to trigger a new one.
   • Ensure the SMS inbox is not full and that the default messaging app is working correctly (no crashes, storage issues, or disabled notifications).
3. Confirm the number and method
   • On another device where sign-in is possible, check that the security info is correct:
     1. Go to the Security info page and sign in with the work or school/Microsoft account if applicable: Sign in.
     2. Select Update info.
     3. Confirm the phone number shown (last two digits) matches the real number and that it is a mobile number, not VOIP.
   • VOIP numbers cannot be used to receive verification codes; a mobile number is required.
4. Check for email-based codes (if offered)
   • If the flow offers email as an alternative, check the junk/spam folder for messages from @accountprotection.microsoft.com.
   • Mark @accountprotection.microsoft.com as a trusted sender so future codes go to the inbox.
5. Consider regional or traffic issues
   • In some regions, Microsoft’s SMS services can be limited or temporarily unavailable, or there may be heavy compromised traffic from the area. In these cases, delivery can be delayed or blocked and usually resolves automatically after some time.
6. If still not receiving codes
   • Use another available method (email, Authenticator app, security key) if shown on the verification screen.
   • If no method works and sign-in is blocked, use the sign-in helper or recovery options from Microsoft’s account tools, or wait until the temporary block expires.
   • For work or school accounts, contact the organization’s Help desk or admin to clear or reset MFA settings so a new method can be registered.

Note: Microsoft support agents cannot send verification codes, password reset links, or directly change account security info for protection reasons. If all methods fail, it may be necessary to wait for the block to clear and then try again, or use the official sign-in helper and support contact paths.

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References:

• Common problems with two-step verification for a work or school account
• Troubleshoot Microsoft verification code issues