hacked outlook

Question

I've been hacked, my outlook will send a draft of email claiming will send all my personal data to the web within hours using some trojan virus, is i possible to stop it? it has been spamming my email, I've been able to recover my account and regain control, however the email will pop up every time

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

There have been many reports of scam and spoof emails in Outlook, similar to what you’re seeing. This can happen if you signed in to a fake or malicious website, and someone got access to your account details.

Just leave the draft alone and follow the security steps (password reset, sign out everywhere, and turn on two-step verification) to protect your account.

1. Reset your Microsoft account password.

Open an InPrivate/Incognito browser window and use the following link to reset your password: https://account.live.com/ResetPassword.aspx

2. Sign out of your account from all sessions.

Once the password reset is successful, sign in with your account here: https://account.live.com/proofs/Manage

Scroll down until you find Sign out everywhere. Select Sign out everywhere.

3. Enable two-step verification.

On the Security settings page, under Additional security, turn on Two-step verification. Make sure you have at least three security verification methods active.

After you have enabled these security protections, sign out of your account in the Outlook app and sign back in with your new password.

The draft message in your inbox should disappear within 24–48 hours.

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In addition to this, open Microsoft To Do and delete all the drafts in the 'My Day' section or in the 'Task lists' where you see the drafts. To open To Do

In the https://outlook.live.com/ online, select ToDo in the left pane to launch it.

Click on a draft task and delete it.

Answer 2

Hi, see if downloading Malwarebytes https://www.malwarebytes.com/ and running it