I need to change my legal name from Hafiza Syed to Hafiza

Question

I need to change my legal name from Hafiza Syed to Hafiza as I'm not able to give my Exam on AI 102 and AZ 900 due to ID proof name mismatch. In all my ID proofs I don't have last name. Kindly chnage my Leagl Name in Microsoft Learn portal to Hafiza so that I can proceed with my examination.

Answer 1

You update your Legal name on your Microsoft Learn profile under Settings https://learn.microsoft.com/users/me/settings

Use an underscore _ character for your last name

If you have an exam booked, you will be shown a message and link to contact Credentials support https://learn.microsoft.com/credentials/support/help#how-to-submit-a-support-request

Answer 2

Have a look at your profile settings:

https://learn.microsoft.com/en-us/users/me/activity/

...

Enter your legal name EXACTLY as it appears on your Government Issued ID. You must take this ID to the certification exam and the proctor will check that they match. If you don't have a legal last name, please enter _ in the last name field

....

Answer 3

Legal name changes for Microsoft Learn and certification exams must be handled through official support; it cannot be changed directly here.

Follow these steps to request the legal name change from “Hafiza Syed” to “Hafiza” so it matches the name on the government ID used for AI-102 and AZ-900:

1. Sign in to the Microsoft Learn profile that is used for exam registration.
2. Go to Settings in the Learn profile.
3. Follow the instructions for updating the Legal Name.
4. If a message appears instructing to contact Certification Support or if the change is blocked, use the Certification Support channel:
   • Go to Credentials support and follow the guidance under How to contact support.
   • File a ticket with the Credentials Support team explaining that the legal name on the Learn profile must match the government ID (no last name, only “Hafiza”) for AI-102 and AZ-900.
5. Wait for confirmation from the Credentials Support team before scheduling or attempting the exam again.

If the portal still prevents editing the legal name after following these steps, continue working with the Credentials Support team; they are the only channel authorized to approve and apply legal name corrections for exam purposes.

---

References:

• Credentials support
• Managing your Microsoft Learn profile settings
• Legal Name - Microsoft Q&A
• I WNAT TO CHANGE my name on microsoft learn - Microsoft Q&A