AB-100 Agentic AI Business Solutions Architect

Question

Hi Team,

Good Day! I have completed my AB 100 exam, still i am not getting the certificate. can you help me get the certificate.

Answer 1

Exams are not certifications. The AB-100 exam is only part of the requirements for the Agentic AI Business Solutions Architect Expert certification. You must also hold one of the prerequisite certifications https://learn.microsoft.com/credentials/certifications/agentic-ai-business-solutions-architect

Answer 2

Exams are not certifications. Check the requirements:

https://learn.microsoft.com/en-us/credentials/certifications/missing-certifications

Answer 3

Certification and exam delivery issues are handled through Microsoft Credentials Support, not through this forum.

Use these steps to get help with the missing AB-100 certification:

1. Verify the certification in Microsoft Learn
   • Sign in to Microsoft Learn.
   • Open the profile menu (top-right) → Profile → Credentials → Certifications.
   • Check whether the AB-100: Agentic AI Business Solutions Architect certification appears. If it is missing, proceed to step 2.
2. Contact Microsoft Credentials Support
   • Go to Microsoft Credentials Support using the dedicated support links used for missing or not-visible certifications.
   • If the certification is not visible in the Certifications tab or transcript, submit a support request so the team can:
     • Confirm that the AB-100 exam result is associated with the correct Learn profile.
     • Investigate why the certification and downloadable certificate are not appearing.
   • Similar issues (for example, missing DP-700 or MS-900 certificates) are resolved only by opening a ticket with Microsoft Credentials Support.
3. Information to provide in the support request
   • Full name (as used on the exam).
   • Exam name and code: AB-100 – Agentic AI Business Solutions Architect – English (ENU).
   • Exam date and delivery provider (Pearson VUE).
   • Candidate ID and Registration ID (do not post these publicly; provide them only inside the secure support form).
   • Any confirmation email or score report showing the exam was passed.
4. If the certification still does not appear after support confirmation
   • Follow the guidance in the Missing Exams or Certifications article: verify that the correct Microsoft account is used, and check for multiple Learn profiles.
   • If needed, reply to the same support ticket with screenshots of your Learn profile (Credentials → Certifications) and your exam confirmation.

Only the Microsoft Credentials Support team can reissue or correct access to the AB-100 certificate once the exam is passed and delivered successfully.

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References:

• Missing Exams or Certifications
• Have not received my certificate after successful completion of my exam - Microsoft Q&A
• Can't see my completed exam certificate - Microsoft Q&A
• How to redeem your Microsoft Ignite Challenge Sweepstakes prize
• How to download certificates for my modules and learning path completed - Microsoft Q&A
• Missing certification while exam passed - Microsoft Q&A
• Study guide for Exam AB-100: Agentic AI Business Solutions Architect