Share via

AB-100 Agentic AI Business Solutions Architect

prabaharan balaguru 0 Reputation points
2026-03-28T16:45:38.9+00:00

Hi Team,

Good Day! I have completed my AB 100 exam, still i am not getting the certificate. can you help me get the certificate.

Community Center | Not monitored
0 comments No comments

3 answers

Sort by: Most helpful
  1. Julian Sharp 21,946 Reputation points
    2026-03-28T21:16:23.3633333+00:00

    Exams are not certifications. The AB-100 exam is only part of the requirements for the Agentic AI Business Solutions Architect Expert certification. You must also hold one of the prerequisite certifications https://learn.microsoft.com/credentials/certifications/agentic-ai-business-solutions-architect

    0 comments No comments

  2. Gérard Oomens 121.1K Reputation points Volunteer Moderator
    2026-03-28T18:32:55.8133333+00:00
    0 comments No comments

  3. Q&A Assist
    2026-03-28T16:45:50.41+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    Certification and exam delivery issues are handled through Microsoft Credentials Support, not through this forum.

    Use these steps to get help with the missing AB-100 certification:

    1. Verify the certification in Microsoft Learn
      • Sign in to Microsoft Learn.
      • Open the profile menu (top-right) → ProfileCredentialsCertifications.
      • Check whether the AB-100: Agentic AI Business Solutions Architect certification appears. If it is missing, proceed to step 2.
    2. Contact Microsoft Credentials Support
      • Go to Microsoft Credentials Support using the dedicated support links used for missing or not-visible certifications.
      • If the certification is not visible in the Certifications tab or transcript, submit a support request so the team can:
        • Confirm that the AB-100 exam result is associated with the correct Learn profile.
        • Investigate why the certification and downloadable certificate are not appearing.
      • Similar issues (for example, missing DP-700 or MS-900 certificates) are resolved only by opening a ticket with Microsoft Credentials Support.
    3. Information to provide in the support request
      • Full name (as used on the exam).
      • Exam name and code: AB-100 – Agentic AI Business Solutions Architect – English (ENU).
      • Exam date and delivery provider (Pearson VUE).
      • Candidate ID and Registration ID (do not post these publicly; provide them only inside the secure support form).
      • Any confirmation email or score report showing the exam was passed.
    4. If the certification still does not appear after support confirmation
      • Follow the guidance in the Missing Exams or Certifications article: verify that the correct Microsoft account is used, and check for multiple Learn profiles.
      • If needed, reply to the same support ticket with screenshots of your Learn profile (Credentials → Certifications) and your exam confirmation.

    Only the Microsoft Credentials Support team can reissue or correct access to the AB-100 certificate once the exam is passed and delivered successfully.


    References:

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.