New Computer transfer Office Home Plns

Question

I currently have an annual subscription to MS 365 Personal on an old computer, and I'm almost 6 months into the subscription. I got a new computer and bought the Office Home 2024 one-time payment plan. My plan was to install the new software on the new computer and cancel the old plan. Could I get a refund on the old plan when I cancel it?

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

You are only eligible for a full refund if you cancel your Office 365 subscription within 30 days of purchase. Since it has already been 6 months, if you cancel it now, you will no longer be eligible for a refund.

A few important points to note:

If you switch to a perpetual license, your OneDrive and Outlook email storage will be reduced from 1 TB to 5 GB for OneDrive and 15 GB for Outlook email.

If you have already exceeded these limits, make sure you back up your files or attachments to your local drive and then free up space in your cloud storage.

You can check the limits by signing in with your account here -

https://outlook.live.com/mail/0/options/accounts-category/storage

Also, with the Office 2024 perpetual license, you will only get the Office apps: Word, Excel, PowerPoint, and OneNote.

Therefore, my recommendation is to continue using your Office 365 subscription until just before it automatically renews. You can then cancel the subscription and start using the Office 2024 edition.

---

Answer 2

Canceling Microsoft 365 Personal does not automatically guarantee a refund, even if only partway through the annual term.

To see if the existing Microsoft 365 Personal subscription is eligible for a refund:

1. Go to https://account.microsoft.com/services/microsoft365 and sign in with the same Microsoft account used to buy Microsoft 365 Personal.
2. Find the Microsoft 365 Personal subscription and select Manage.
3. Select Cancel (or Upgrade or Cancel), then follow the prompts.
4. During cancellation, the page will indicate whether a refund is available based on the subscription’s status and local policies.

Key points from the policy:

• “To check refund eligibility on a subscription you purchased from Microsoft, you will need to cancel it first. Not all cancellations will result in a refund.”
• If the subscription was purchased in Canada, Denmark, Finland, Germany, Israel, Korea, Netherlands, Poland, Portugal, or Turkey, there may be entitlement to a prorated refund. Details are in the “countries with prorated refunds” article linked from the cancellation flow.
• If the subscription was purchased through Google Play or Apple’s App Store, refund and cancellation must be handled through those stores, not Microsoft.

If refund options are not shown during cancellation, the subscription will typically remain usable until its current expiration date without a refund. For any edge cases or if the charge is not recognized, use the Manage your payments page or contact Microsoft Support via the Contact Support path described in the articles.

The new Office Home 2024 one-time purchase on the new computer is separate and does not affect refund eligibility for the existing Microsoft 365 Personal subscription.

---

References:

• How to get a refund on a Microsoft subscription
• Cancel a Microsoft 365 subscription