Locked out of my Azure account

Razvan Popov 20

I have changed my phone and not realized in time that by doing so, I'm losing the 2FA of my Azure account.
Current situation:

I can log on to my Microsoft account, 2FA works fine and login is successfull.
I cannot log on to my Azure account. I get past the Microsoft account login successfully, but then I get prompted for the 2FA in Azure. I get two options (none of them working):
- approve prompt on my phone (my Authenticator app never receives a prompt)
- input verification code (my Authenticator app does not have the Azure account anymore)

Please help.

Razvan Popov 20 Reputation points

2026-03-28T18:07:18.8466667+00:00

I forgot to mention: I did not find any way to recover my Authenticator account (I did not create a backup when everything was working).
I am the only admin of this tenant, so I fall in the scenario 2 in the AI answer.
Shubham Sharma 13,490 Reputation points Microsoft External Staff Moderator

2026-03-30T08:55:23.5266667+00:00

Razvan Popov

Thank you for reaching out to Microsoft Q&A.

Since you mentioned that you are the only Global Admin in the tenant, this qualifies as a tenant lockout scenario. To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the requested details via private message only:

Please send me the detail via private message. So, we can assist you further.

Answer accepted by question author

Shubham Sharma 13,490 Reputation points Microsoft External Staff Moderator

2026-04-15T17:29:53.4066667+00:00

Razvan Popov

Thank you for your patience

As discussed over teams, you were able to reset the password and access the azure portal account now.

Let us know if you have any further assistance

Thank you for contacting Microsoft Q&A
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Razvan Popov 20 Reputation points

2026-04-15T17:33:21.4366667+00:00

Shubham is awesome! You have my gratitude sir!
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